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UROLINQ – Virtual Care: Privacy Policy

Effective date: August 1, 2025

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At UROLINQ – Virtual Care, we take your privacy seriously. This policy explains what information we collect, why we collect it, how we protect it, and your rights regarding your personal and health information.

1. What We Collect

When you use our telehealth services, we may collect:

  • Personal details – like your name, contact information, and date of birth

  • Health information – such as your medical history, symptoms, treatment plans, and test results

  • Usage data – including your IP address, device type, and how you use our website or app

2. Why We Collect This Information

We use your information to:

  • Deliver virtual urology care and follow-ups

  • Understand your health needs and recommend treatment

  • Communicate with you about your care

  • Keep your records accurate and up to date

  • Improve how our platform works

  • Comply with medical and legal regulations

3. Who We Share It With

We only share your data with people or services directly involved in your care, such as:

  • Our licensed urologists and clinical partners

  • Labs, pharmacies, or specialists (with your consent)

  • Secure technology partners (e.g., Supabase, VSee, Firebase) that help us run the platform

  • Regulators or legal authorities when required by law

We do not sell your personal information.

4. How We Keep It Safe

  • Your data is stored securely and encrypted

  • Only authorised staff can access your health records

  • We use strong privacy controls and security tools

  • We back up your data regularly to prevent loss

5. Your Rights

You have the right to:

  • See the personal information we hold about you

  • Ask us to update or correct it

  • Request deletion (when possible and lawful)

  • Withdraw your consent at any time

  • Report any concerns to a data protection authority

6. Cookies and Tracking

We use cookies to make the site work better and understand how people use it. You can choose to turn off cookies in your browser settings.

7. Minors

We don't collect personal health information from anyone under 18 without a parent or guardian's permission.

8. Where Your Data Is Stored

Sometimes, your data may be stored outside of South Africa. When this happens, we make sure it is still protected by privacy laws and secure agreements.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of any major changes on our website or app.

10. Contact Us

If you have any questions about how your data is used, please contact us:

UROLINQ – Virtual Care

Email: info@urolinq.com

Phone: +27 10 203 98 63

Address: 72 Boundary Road, Illovo, Sandton, South Africa

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